Customer service is the backbone of any company. Without customers, there'd be no business. And customers for the most part demand quality customer service. Handling any issues that arise, addressing questions and concerns, ensuring a satisfactory sales journey, are all a part of the job that a customer service professional (or any representative of a company really/) must attend to.
Failing to have a good customer service experience in place is only going to lead to negative reviews and ultimately no referrals. Whereas, taking the time to ensure that your customer service approach is streamlined and seamless will help you to keep your current customers and even attract new ones. To help remind you of the importance of customer service to your business, we've compiled a list of some of the most inspiring customer service quotes from some of the most successful entrepreneurs throughout history.
1. "Do what you do so well that they will want to see it again and bring their friends." – Walt Disney
2. "People don't care how much you know until they know how much you care." – Theodore Roosevelt
3. "Courteous treatment will make a customer a walking advertisement." – J. C. Penny
4. "The goal of a company is to have customer service that is not just the best but legendary." – Sam Walton
5. "The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways." – Richard Branson
6. "Every day we're saying, 'How can we keep the customer happy? How can we get ahead in innovation by doing this?'… because if we don't, somebody else will."– Bill Gates
7. "Most people do not listen with the intent to understand; they listen with the intent to reply." – Stephen R. Covey
8. "When dealing with people, remember you are not dealing with creatures of logic, but creatures of emotion." – Dale Carnegie
9. "In the long arc of time, you are only relevant if customers love you." – Tim Cook
10. The sole reason we are in business is to make life less difficult for our clients." - Matthew Odgers
11. "There is a spiritual aspect to our lives — when we give, we receive — when a business does something good for somebody, that somebody feels good about them!" – Ben Cohen
12. "The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first." – Kerry Stokes
13. "We believe that customer service shouldn't be just a department; it should be the entire company." - Tony Hsieh
14. "The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you." - Derek Sivers
15. "With so many obligations and responsibilities, if you're serious about your business, you have to focus on the core — your customers. Because, without them, you have no business at all." - R.L. Adams
16. "If you're not serving the customer, your job is to be serving someone who is." - Jan Carlzon
17. "Ask your customers to be part of the solution, and don't view them as part of the problem." - Alan Weiss
18. "Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves." – Steve Jobs
19. "Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers." – Ross Perot
20. "In a world of technology and accidental narcissism, humanity, powered by empathy, becomes the killer app." – Brian Solis
21. "I've learned that people will forget what you said, people will forget what you did, but people they will never forget how you made them feel." – Maya Angelou
22. "Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do if you are to bring it to your customer interactions." – Betsy Sanders
23. "The purpose of every business and organization is to get and keep customers." – Shep Hyken
24. "Always keep in mind the old retail adage: Customers remember the service a lot longer than they remember the price." – Lauren Freedman
25. "Forget 'branding' and 'positioning.' Once you understand customer behavior, everything else falls into place." – Thomas G. Stemberg
26. "Firms need to ensure that their ability to provide effective customer service keeps pace with their growth. If you're marketing your firm to new customers, you better be able to provide them with service when they do business with you." – Arthur Levitt
27. "Your premium brand had better be delivering something special, or it's not going to get the business." – Warren Buffett
28. "If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours." – Ray Croc
29. "All customers are not created equal. Chances are, 80 percent of repeat business will come from 20 percent of your customers." – Bob Stone
30. "The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing." – John Russell
Customer service historically has been the make-or-break of just about every company; that is to say, those with stellar customer service have managed to rise in the ranks and ultimately succeed, barring other factors. Those who paid little to no attention to their customer service were far more likely to fail. Keeping your finger on the pulse of your overall customer experience does make a huge difference to your company's success.
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