How to Improve Your Approach to Customer Service

How to Improve Your Approach to Customer Service

Customer service has and always will be a key part of your business model. Understanding how to engage with customers, how to build loyalty, how to handle any issues that come up, really can make or break your company. A shoddy or complacent approach to customer service, you may as well hang the for sale sign on the door.

Especially today, people expect top-notch customer service, and given the variety of choices out there from online to brick and mortar, if they don't get what they expect, they're likely to go elsewhere. Below are some tips for improving your customer service game…

  • Be prompt. We live in the age of instantaneous. When customers ask questions or voice concerns, they want to be heard and responded to—ASAP. Lagging in response time could be seen as a sign of not caring. Thus, the more avenues you give yourself and your customers for communicating, the better.

  • Consider self-service options. Depending on the nature of your business, this could be a good solution. Retail, for example, is increasingly incorporating the use of self-checkouts. This way those who have less patience have another alternative.

  • Talk more to customers. This may seem a simple piece of advice and yet it's probably the most important one. You can't know what customers think of your company without talking to them. Train your employees to talk more. Take the time to engage your clientele.

We would love to help you amp up your approach to customer service. Be it installing self-service options, better for your training employees, or expanding the communication methods you currently employ, we can offer you the funds needed to get your project up and running. With lines of credit, short term loans and merchant cash advances, among other options, we have the resources to help you. Call today!

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First Union Lending LLC is a dually licensed Lender/Broker with its main offices located at 4900 Millenia Blvd First Floor Orlando, FL 32839. First Union Lending LLC and its ads are meant for continental United States, including Alaska and Hawaii small business owners. Business Loans offered by First Union Lending LLC have varying rates and terms that can range from 30 - 120 payments and all rates and terms are based on eligibility of the business and its owners. The actual terms are based on credit, business history, industry, amount and terms. As an example, a $5,000 loan paid over 5 years at 8% would have a total repayment of $6,082.92 over the life of the loan. We use the latest encryption to protect sensitive information transmitted online, as well as run our own secure server network to ensure your information is protected offline as well. California loans made pursuant to the California Financing Law, Division 9 (commencing with Section 22000) of the Finance Code. All such loans made through VBJ Consulting, LLC, a licensed finance lender/broker, California Financing Law License No. CFL#60DBO78163

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