What is the backbone of any good small business? Customer service of course! You are in business because of your customers—it is as simple as that. Without those customers, there'd be no need to show up at the office day in and day out. So your approach to customer service must be a comprehensive one. Not to mention, you want to make sure that your team is on the same page when it comes to that overriding approach to customer service. Below are a few quotes regarding customer service meant to inspire!
A brand for a company is like a reputation for a person. You earn a reputation by trying to do hard things well. –Jeff Bezos
Be helpful – even if there's no immediate profit in it. – Susan Ward
Do what you do so well that they will want to see it again and bring their friends. – Walt Disney
Everyone in an organization should be involved with customer service, not only are they feeling the customer but they are getting a feeling for what's not working. – Penny Handscomb
Your most unhappy customers are your greatest source of learning. – Bill Gates
To keep a customer demands as much skill as to win one. - American Proverb
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. - Douglas Adams
Your customers don't care how much you know until they know how much you care. - Damon Richards
Every company's greatest assets are its customers because without customers there is no company. - Michael LeBoeuf
It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change. - Charles Darwin
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful. - Jeff Bezos
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong. - Donald Porter
One of the deep secrets of life is that all that is really worth doing is what we do for others. - Lewis Carol
Know what your customers want most and what your company does best. Focus on where those two meet. - Kevin Stirtz
Make your product easier to buy than your competition, or you will find your customers buying from them, not you. - Mark Cuban
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. - Mahatma Gandhi
For us, our most important stakeholder is not our stockholders, it is our customers. We're in business to serve the needs and desires of our core customer base. - John Mackey
Customer service is just a day-in, day-out ongoing, never-ending, unremitting, persevering, compassionate, type of activity. - Leon Gorman
Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive. - Brian Tracy
Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management. - Howard Schultz
Nothing is so contagious as enthusiasm. - Samuel Taylor Coleridge
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else. - Sam Walton
Make the customer the hero of your story. – Ann Handley
I believe in the power of recognition and empowerment leading to great employee engagement. And employee engagement is critical to guest engagement. Employee empowerment and recognition is the core of our culture and how we achieve outstanding customer service. – Herve Humler
Spend a lot of time talking to customers face-to-face. You'd be amazed at how many companies don't listen to their customers. – H. Ross Perot
Customer service means making it easy and fast for your customers to get the help they need ― when and how they need it. - Steve Benson
Being on par in terms of price and quality only gets you into the game. Service wins the game. – Tony Alessandra
Ask your customers to be part of the solution, and don't view them as part of the problem. – Alan Weiss
Customer service is everything and anything that touches a customer ― directly or indirectly. Customer service means servicing customers, and it's so much more than just solving problems or addressing complaints. Customer service is part of a holistic customer experience that is capable of providing a critical competitive advantage in today's increasingly cluttered and commoditized marketplace. – Joseph Jaffe
Happy customers are your biggest advocates and can become your most successful sales team. – Lisa Masiello
Customers often know more about your products than you do. Use them as a source of inspiration and ideas for product development. – David J. Greer
Be family. Be fun. Be amazing and be growing and learning constantly. Treat people like family. No matter what, there's no right way, there's no wrong way. When it comes to the customer, you just make it right. – Keegan Hodges
The more you engage with customers, the clearer things become, and the easier it is to determine what you should be doing. – John Russell
First Union Lending is here to help! With short-term loans and merchant cash advances, among other financing options, we have a plan for you. Call today!